Wenesco FAQ

Please see below for answers to our most frequently asked questions about our business and Industrial Heating Equipment.

If you still have unanswered questions, please head over to our contact page and send us a message. Thank you!

What Are Wenesco's Operating Hours?

Sales: 6:30AM-3:00PM (CST) Shipping: 6:00AM-2:30PM (CST) Technical Support: 6AM-2:30PM (CST)
How Do You Place An Order?

Please submit a quote request via the page of the product you are interested in. We have a few of our base models available in our Webstore as well.
What Payment Options Do You Accept?

We Accept: 1. All Major Credit Cards 2. Wire Transfers 3. ACH 4. Terms with approved credit references
Who Are Some Customers You Work With?

Here are just a few of our satisfied customers: Lockheed Martin Google Siemens Freeport McMoran Microptik Universities world wide Dow Corning Honeywell ITT Northrup Gruman General Electric General Dynamics 3M And 100's more!
Do You Offer Spare Parts?

Yes we do! Please email adam@ldsindustries or call (773) 283-3004 to inquire.
Do You Offer Maintenance Materials?

Yes we do! Please email Jorge@ldsindustries.com with your serial number, company name, and what materials you are looking for.
Do We Ship Overseas?

Yes we do! Please inquire by sending an email to adam@wenesco.com
How to Contact Customer Support?

Please head over to contact us page via the menu above.
Do You Warranty Your Products?

Wenesco warranties products to be free from defects caused by faulty materials or poor workmanship for one year. The liability of WENESCO under these warranties is limited to repair, replacement or issuing credit at its discretion, products which are returned by the buyer during the warranty period. Heater elements are prorated for one year. WENESCO examination shall determine that such defects exist and have not been caused by misuse, neglect, improper installation, repair, alteration or accident, operating above rated temperature, or exposure to caustic materials not intended to be used with the equipment ordered. The warranty is extended only to the original user. Proof of original purchase will be required to obtain service under the warranty. This warranty shall not be extended to any other person or transferee. WENESCO reserves the right to modify any design of this product without prior notice. Return authorization for repair is obtained prior to return of a defective product. WENESCO will pay freight costs connected with a return during the first forty (40) days after original shipment. These warranties are in lieu of all other warranties, unless expressly modified in writing. WENESCO shall not be responsible for any consequential damage, bodily harm or otherwise, resulting from the failure of any part of its equipment.
Return Policy

Our products are custom built to customer specifications, and due to that, we do not accept returns on any product that has been custom built. We accept returns on our Web-store products, only if they have not been used, and they will incur a 25% restocking fee.